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Hotel Operations Manager
2 months ago
We are seeking a highly skilled and experienced Hotel Manager to join our team at Days Inn. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.
Key Responsibilities- Develop and Implement Operational Policies
Develop and implement policies and procedures to ensure the smooth operation of our hotel, including staff management, customer service, and financial management.
Staff ManagementRecruit, train, and supervise a team of staff members to ensure that they are equipped to provide excellent customer service and to meet the needs of our guests.
Financial ManagementPrepare and manage budgets, monitor revenues and expenses, and make financial decisions to ensure the profitability of our hotel.
Customer ServiceEnsure that our guests receive exceptional service, including responding to customer complaints and resolving issues in a timely and professional manner.
Marketing and SalesDevelop and implement marketing plans to attract new customers and to increase revenue, including negotiating with suppliers and managing our hotel's online presence.
Maintenance and RepairsOversee the maintenance and repair of our hotel's facilities, including arranging for and supervising maintenance activities.
Business DevelopmentDevelop and implement business plans to increase revenue and to improve the overall performance of our hotel.
Requirements- Education
College or CEGEP diploma in a related field, such as hospitality or business administration.
ExperienceAt least 2 years of experience in a hotel management role, preferably in a similar position at a Days Inn hotel.
LanguageFluent in English, with excellent communication and interpersonal skills.
Work Hours42.5 hours per week, with flexibility to work varied shifts, including evenings and weekends.
