Store Manager

3 weeks ago


Markham, Ontario, Canada Trane Technologies Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our Trane Supply Store and warehouse facility. As a Store Manager, you will be responsible for the successful management and leadership of a team of customer sales associates, warehouse technicians, and other specialty positions.

Key Responsibilities
  • Foster a customer-focused culture in the store and drive a sense of urgency and accountability to satisfy the customer.
  • Maintain constant awareness of local market pricing and product trends, collaborating with Retail Operations Leader to develop actions to leverage opportunities for growth and addressing pressures from competition.
  • Lead overall implementation of product and vendor promotions and customer events.
  • Perform customer surveys and focus group meetings.
  • Ensure portfolio for each store and showroom is kept current and incorporates local customer needs to ensure high availability of sales.
Leadership and Winning Culture
  • Effectively assess, select, onboard, develop, and coach a strong, diverse team of different backgrounds and experiences to achieve performance goals and business results.
  • Establish work objectives and plans and manage distribution of work among associates.
  • Utilize HR team and IR Talent Management System and processes to effectively work with associates to establish goals, manage overall performance management, and ongoing development.
  • Work with Retail Operations Leader regarding performance reviews, performance issues, recommended promotions, and salary/wage increase.
  • Build a sales culture, reinforcing parts and solutions sales through coaching and training. Leverage sales reporting to identify opportunities for improvement.
  • Establish leadership cadence for team including communication and community events to help build engaged team.
  • Lead recognition, informal and formal for the store including ongoing individual recognition and recognizing successes.
  • Participate in different team and community involvement activities.
Operations
  • Develop and execute annual operating plans for store.
  • Responsible for cash management process including reconciliation.
  • Work with Retail Operations Leader to recommend potential synergies with other SBUs for market penetration.
  • Responsible for achieving store sales goals objectives.
  • Conduct market price and product needs analyses and recommend new product offerings to Retail Operations Leader.
  • Manage store operations to ensure follow through, productivity, and quality in standard work and processes. Oversee store inventory program to ensure inventory levels to support customer availability, and reduce OSMI. Ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture.
  • Complete training as required, including safety training, certification, and testing.
  • Manage store operations including but not limited to successful implications of performance scorecard metrics.
  • Responsible for showroom appearance.
Back Office
  • Overall responsibility for all aspects of inventory control including replenishment, stocking, cycle counting, physical inventory, receiving, and obsolete slow-moving inventory (OSMI).
  • Responsible for monitoring/auditing all product returns and warranty transaction/claim activity.
  • Manage transfers.
  • Flexibility to work outside normal work hours/weekends, as required. Directly supervise customer sales associates, warehouse, and delivery personnel in store. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Proven experience in building customer relationships.
  • Experience working in a process management system and priority setting.
  • Must have good computer skills including Microsoft Office; Word, Excel, and Outlook.
  • Proficiency in an inventory management system or retail sales program a plus.
Language Skills

Ability to read, analyze, and interpret policies, processes, and procedures.

Certificates, Licenses, Registrations
  • Valid driver's license
Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone.

Work Environment

This position works in a typical office/parts store/warehouse environment. If working in the warehouse, employee is occasionally exposed to fumes from forklift. If visiting customers at job sites, the employee is occasionally required to climb and may be exposed to moving mechanical parts, extreme heat, and risk of electrical shock. The employee is to follow the Electrical Safety/Arc Flash requirements to eliminate exposure.


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