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Quality Assurance Specialist

2 months ago

Mississauga, Ontario, Canada goeasy Full time
{"title": "Quality Assurance Analyst", "description": "Job Summary

We are seeking a highly skilled Quality Assurance Analyst to join our team at goeasy Ltd. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our products and services, and contributing to the company's mission to provide everyday Canadians with access to credit and a second chance at a better financial future.

Key Responsibilities
  • Conduct quality control audits for staff in the Credit and Loan Administration (CLAO) department, ensuring compliance with company policies and procedures.
  • Provide actionable data to internal support groups to inform business decisions.
  • Collaborate with Team Managers to identify training needs and develop solutions to improve quality and efficiency.
  • Assist in the implementation of new policies and procedures, ensuring seamless workflow and minimal disruption.
  • Develop and analyze internal and external reports to inform management decisions.
Requirements
  • Strong knowledge of loan underwriting, secured lending, and cumulative policies and procedures.
  • High level of computer literacy, with intermediate to advanced skills in Microsoft Office Suite (Excel, Word, and Outlook).
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Able to work under pressure in a fast-paced environment, with a positive and mature attitude towards colleagues, peers, and customers.
Why goeasy?

At goeasy, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, and are committed to providing accommodations for applicants with disabilities.

We thank all interested applicants, but only those who meet the qualifications outlined above will be contacted for an interview.", "lang_code": "en-US"}