Shop Manager Assistant

4 weeks ago

Whitby, Canada Avanti Software Inc. Full time
The Assistant Store Manager Role

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Avanti Software Inc. As an Assistant Store Manager, you will play a key role in ensuring the success of our retail location by managing the appearance, merchandising, customer experience, and personnel within the store.

Your focus will be on coaching, training, and providing feedback to personnel on overall product knowledge, merchandising, and customer experience. You will be relied upon as a problem-solver for any questions team members or customers bring forward and will be viewed as an expert when it comes to the inventory system, the products we sell, or any store processes and procedures.

Responsibilities
  • Merchandise products by creating impactful, value-driven presentations that drive sales.
  • Ensure wait times at the parts counter, phones, customer service desk, or cash are minimized by allocating staff and assisting where required.
  • Ensure Sales and Customer Experience targets are met and surpassed.
  • Maintain and lead training materials for all store personnel through company LMS.
  • Oversee the store's appearance to ensure the store is clean, tidy, well stocked, and accessible for customers.
  • Lead and ensure the accurate execution of planograms, floor displays, and seasonal flips.
  • Oversee all signage within the retail location, ensuring all information is accurate and relevant to current products and promotions.
  • Provide reoccurring training and testing for new and existing staff, ensuring personnel are competent in all areas of relevant training manuals.
  • Identify and execute operational efficiencies within the sales floor's processes and practices.
  • Coach team members on performance by delivering feedback and training on best practices.
  • Foster an engaging work environment for team members, and a fun and exciting store environment for customers.
  • Complete the appropriate opening and closing procedures for the store.
Qualifications
  • 4+ years of retail leadership experience.
  • Strong mechanical knowledge of powersports is considered an asset.
  • Ability to adapt to a fast-paced and ever-changing environment with constant shifting priorities.
  • Ability to complete assigned work and projects on time within a fast, ever-changing environment.
  • Proficiency in computer use.
Additional Information

This is a full-time opportunity with varying hours and overtime as required. The successful candidate must be available for shifts during days, evenings, and weekends.

  • This position requires team members to stand for extended periods, climb a ladder, and to move and handle boxes of merchandise (weighing up to 30 pounds) throughout the store.
  • This position reports to the Store Manager.
  • Steel toe, green patch work boots are required.

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