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Accelerator Leadership Role
2 months ago
We are seeking a highly skilled Technical Accelerators Manager to join our team at ServiceNow. As a key member of our organization, you will be responsible for leading a team of Technical Consultants and delivering specified accelerators while ensuring proper technical governance.
Key Responsibilities- Team Leadership: Manage a team of Technical Consultants, providing guidance, coaching, and leadership to ensure the successful delivery of accelerators.
- Accelerator Delivery: Oversee the execution of technical delivery for a growing portfolio of accelerator offerings, ensuring high customer satisfaction and meeting team objectives.
- Employee Performance Management: Responsible for all aspects of employee performance management, including career development, performance reviews, and employee growth.
- Strategic Relationships: Build and leverage strategic relationships with nearby higher education facilities to drive business growth and innovation.
- Technical Escalation Point: Communicate and act as the technical escalation point of contact, providing strategic technical thinking and executing a business plan to meet team objectives.
- Technical Experience: 4+ years of progressive experience in a professional or managed services organization, with deep technical experience in AI Models, Deep Learning Models, and Large Language Models.
- Leadership Experience: 4+ years of technical management experience in delivery within a professional or managed services organization.
- Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Interpersonal Skills: Strong interpersonal skills, customer-centric attitude, and passion for cultural diversity.
- Attention to Detail: Keen attention to detail and the ability to multitask, with a customer-centric mentality and a willingness to go the extra mile for customers.
ServiceNow is an Equal Employment Opportunity Employer. We are committed to creating a positive workplace culture that values diversity, equity, and inclusion. If you are a motivated and talented individual who is passionate about technology and customer satisfaction, we encourage you to apply for this exciting opportunity.
