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Overnight Hotel Auditor

3 months ago


Grande Prairie, Canada Pomeroy Kananaskis Mountain Lodge Full time

Join Our Team as a Nighttime Front Desk Specialist

Are you detail-oriented and skilled in problem-solving? If so, this role may be an excellent fit for you.

Position Overview

As a Nighttime Front Desk Specialist, you will be responsible for accurately balancing and closing the day’s financial transactions, preparing the establishment for the following day’s operations, and ensuring the safety of all guests and staff. You will have the opportunity to exceed guest expectations and leave a lasting positive impression. Additionally, you will play a vital role in maximizing room revenue during your shifts while meeting key financial objectives for the department. Your efforts will contribute significantly to creating a warm, pleasant, and memorable experience for each guest.

Benefits of Working with Us

  • Competitive compensation package.
  • Comprehensive on-the-job training with opportunities for further learning.
  • Opportunities for personal and professional growth.
  • Employee travel program.

Key Responsibilities

  • Maintain a friendly, attentive, and professional demeanor during all guest interactions and respond effectively to any guest concerns.
  • Ensure that the front desk, lobby, and guest entrance are impeccably presented for optimal first impressions.
  • Monitor arrivals, departures, and daily activities, organizing VIP amenities as necessary.
  • Efficiently manage guest reservations made via phone, in person, or online.
  • Process various payment methods, including room charges, cash, checks, debit, or credit, and accurately balance all credit card transactions.
  • Conduct daily auditing, balancing, and closing procedures with precision and efficiency.

Qualifications and Skills

  • Previous experience in front desk operations, night auditing, or hotel environments is advantageous.
  • Strong mathematical and bookkeeping abilities.
  • Proficiency in English is required.
  • Comfortable with technology and various software applications.

Work Environment

This role involves working night shifts any day of the week, with occasional day or evening shifts as needed. The position requires prolonged periods of standing and may involve lifting and bending. You will primarily work independently, with limited supervision, and may experience brief exposure to cooler air due to the front desk location.

About Pomeroy Kananaskis Mountain Lodge Pomeroy Kananaskis Mountain Lodge is a leader in the hospitality industry, dedicated to meeting the diverse needs of our guests. We are committed to investing in our people, properties, and the communities we serve.