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Customer Service Representative

2 months ago

SaintLéonard, Quebec, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Desk Associate to join our team at Walmart Canada. As a key member of our front-end operations, you will provide exceptional customer service, represent our company values, and ensure a seamless shopping experience for our customers.

Key Responsibilities
  • Process refunds and exchanges efficiently and accurately, following company guidelines and procedures.
  • Assist customers with information, returns, and directions, ensuring a positive and professional interaction.
  • Maintain sales tax exempt records and ensure all damaged merchandise is processed correctly.
  • Verify returned merchandise against refund slips and ensure all items are scanned correctly before returning to the sales floor.
Requirements

To be successful in this role, you will require:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong attention to detail and organizational skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

As a Customer Service Desk Associate at Walmart Canada, you will have the opportunity to develop your skills in customer service, retail operations, and teamwork. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.