Care Manager

1 month ago

Niagara Falls, Ontario, Canada Stay at Home Nursing Care Full time
Transforming Home Healthcare with Compassion and Expertise

At Stay at Home Nursing, we're dedicated to delivering exceptional home healthcare services that empower individuals to achieve their health goals. As a Care Manager, you'll play a pivotal role in shaping the future of home care, working closely with our interdisciplinary team to craft personalized care plans that drive positive outcomes.

Key Responsibilities:
  • Client Care Management & Experience:
    • Develop comprehensive care assessments and updates for every client
    • Ensure seamless caregiver-client introductions and relationships
    • Conduct supervisory visits to guarantee high-quality care
    • Collaborate with clients' families and healthcare teams for continuity of care
    • Educate clients on self-care and adapt care plans based on risk factors and outcomes
  • Caregiver Leadership:
    • Lead and inspire your caregiving team through coaching, education, and goal-setting
    • Ensure caregivers provide exceptional care leading to client satisfaction
    • Oversee staff performance, adhering to policies and best practices
    • Manage onboarding and training programs for a continuous learning environment
  • Scheduling Collaboration:
    • Collaborate with the scheduling team for timely and accurate client file handoffs
    • Communicate changes in client needs and caregiver assignments
    • Assist with scheduling to ensure client coverage, especially in urgent situations
    • Maintain compliance with clock-in/clock-out procedures
  • Consult Conversion:
    • Conduct client consultations, assessing needs holistically and achieving an 80% conversion rate
    • Build relationships with community leaders and organizations for referrals
    • Provide expert advice during consultations
  • Administration:
    • Maintain accurate documentation of care plans, employee files, client records, pay, and billing information
    • Review and update client records regularly
    • Conduct quarterly audits to maintain documentation standards
    • Ensure compliance with national and provincial health, employment, and safety regulations
Qualifications:
  • Nursing Diploma and CNO Registration Required
  • Nursing background (RN or RPN) required
  • Reliable vehicle and valid driver's license
  • 1-2 years of nursing experience preferred
  • Strong computer skills, including Office 365 proficiency
  • Excellent written and verbal communication skills
  • Highly organized, with the ability to manage multiple tasks and set clear goals
  • Customer service and leadership experience considered an asset

This is an in-person office job, Monday to Friday, 9:00 AM - 5:00 PM.

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