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Customer Service Team Lead

2 months ago

Burnaby, British Columbia, Canada PD Moore Homes Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at PD Moore Homes Inc. as a key member of our operations team.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and lead a team of customer service representatives to ensure excellent service delivery.
    • Provide guidance, coaching, and training to team members to enhance their skills and performance.
  • Operations Management
    • Oversee the day-to-day operations of the customer service team, including scheduling, workload management, and performance monitoring.
    • Ensure that all team members are aware of and adhere to company policies and procedures.
  • Reporting and Analysis
    • Prepare and submit regular reports on team performance, customer feedback, and other key metrics.
    • Analyze data to identify trends, opportunities, and areas for improvement.
  • Customer Engagement
    • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Respond to customer inquiries, concerns, and feedback in a timely and professional manner.
  • Process Improvement
    • Identify opportunities to improve processes, procedures, and systems to enhance efficiency, productivity, and customer satisfaction.
    • Collaborate with other teams to implement changes and ensure seamless integration.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in a customer service or operations role
  • Skills
    • Excellent leadership, communication, and interpersonal skills
    • Ability to analyze data, identify trends, and make informed decisions
    • Strong problem-solving and conflict resolution skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive Salary
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment