Risk Management Specialist
6 days ago
The Canada Operations team is seeking a highly motivated and analytical individual to fill the role of Manager, Operations Control. This position will be responsible for representing Canada Operations in the execution of the core components of its Operational Risk Management Framework.
Key Responsibilities:- Execute core elements of the Operational Risk Management Framework
- Project Risk Assessments: Lead on projects and business changes that may impact key risks or internal controls in Canada Operations
- Incidents and Reportable Events: Conduct root cause analysis for operational risk incidents/errors and document opportunities to implement new preventive and detective controls
- Corrective Action Plans (CAPs): Support Business Units with remediation of CAPs, including proactive monitoring of CAP status and ensuring solution implementation remediates root cause of gap
- Provide an objective view of the Business and/or function control environment, mitigation strategies, and emerging risks
- Maintain awareness of risk and control issues, including updating the controls inventory within the business/function
- Maintain strong business relationships with internal business and functional support areas and develop and deliver presentations to senior audiences
- Bachelor's degree in business, finance, or industry certificate in operational risk
- 5-7 years of related experience with strong knowledge of business processes, risks, and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies
- Experience with leading high-performing teams, including coaching and developing people
- Knowledge of Insurance, Group Benefits, Affinity, and/or Contact Centres operations is a plus
- Familiarity with Archer record creation, maintenance, and reporting is a plus
- Knowledge of audit methodologies, control frameworks, and risk management practices
- Comprehensive understanding of foundational elements of an operational risk management program in the financial services industry
- Strong verbal and written communication skills, including the ability to convey complex situations and relationships in a clear and concise manner
- Proven experience in creating project updates and presenting to senior management
- Highly organized with an ability to work in a fast-paced, multi-stakeholder environment and manage multiple priorities
- Strong critical thinking, analytical skills, and professional skepticism
- Ability to synthesize complex information, identifying key points and issues, and facilitate discussions to identify strategic and tactical impacts of transformational activities
- Ability to identify and articulate risk and impact to the business and challenge the status quo for the right reasons
- Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business
- Independently motivated to find new ways to address issues, confront barriers, and seek out information for the benefit of the business
- Ability and confidence to ask pertinent questions, adjust thinking when new facts are found, and work well with ambiguity
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer.
The annual base salary for this role is listed below.
Primary Location: Waterloo, Ontario
Salary range is expected to be between $78,975.00 CAD - $142,155.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
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