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Retail Operations Leader

3 months ago

Edmonton, Alberta, Canada Lids Inc Full time

Position Overview

At Lids Inc., our Retail Operations Leaders are pivotal to our brand's success. These experts in headwear and apparel are dedicated to enhancing the shopping experience by understanding and fulfilling customer needs while ensuring all store areas are actively engaged.

Key Responsibilities

Team Development

- Oversee the recruitment and onboarding processes to ensure a seamless integration of new team members.

- Foster a positive and inclusive workplace culture that encourages team collaboration and aligns with company values.

- Conduct regular performance evaluations and provide constructive feedback to support team members' growth.

- Manage employee records and assist with scheduling and payroll compliance.

Customer Engagement

- Implement effective sales strategies to meet performance metrics and enhance customer satisfaction.

- Address customer inquiries and resolve issues promptly to ensure a positive shopping experience.

- Promote membership programs and special offers to customers during their visit.

Operational Excellence

- Ensure adherence to company policies and procedures to maintain a safe and efficient work environment.

- Manage inventory processes, including receiving, merchandising, and stock management.

- Prepare for and support inventory audits to ensure accuracy and compliance.

- Maintain store technology and equipment, ensuring operational readiness.

Qualifications

- A minimum of two years of post-secondary education and relevant experience.

- Proven track record in achieving sales targets and minimizing losses.

- Strong leadership and communication skills, with the ability to train and motivate a diverse team.

- Physical ability to lift up to 50 pounds and stand for extended periods.

- Flexibility to work varied hours based on business needs.