Office Support Specialist

2 months ago

Vancouver, British Columbia, Canada City of Vancouver Full time

About the Role

The City of Vancouver is seeking an experienced Office Support Specialist to join our Engineering Services team. As an Office Support Specialist, you will play a key role in providing administrative support to our Streets Operations Branch.

Key Responsibilities

  • Provide exceptional customer service to internal and external stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Process and manage a high volume of work orders, service requests, and assets, ensuring accuracy and attention to detail.
  • Collaborate with teams to create and update work schedules, maintenance programs, and other operational documents.
  • Review and analyze data to identify trends and areas for improvement, making recommendations to enhance operational efficiency.
  • Prepare and present reports to stakeholders, providing insights and recommendations to inform decision-making.
  • Develop and maintain relationships with internal and external stakeholders, including City crews, Superintendents, and other City staff.
  • Stay up-to-date with departmental policies, procedures, and best practices, applying this knowledge to improve operational efficiency and effectiveness.
  • Participate in process improvements, standardized forms, and manuals, contributing to the development of best practices.
  • Assist with training and onboarding of new staff, ensuring a smooth transition and effective knowledge transfer.

Requirements

  • Completion of Grade 12, including or supplemented by courses in commercial subjects, typing, Excel, word processing, and sound-related experience.
  • Experience working in an environment with similar tasks and responsibilities.
  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Proficiency in software programs, including Hansen, Microsoft Office, VanMap, VanDocs, and SAP.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

What We Offer

The City of Vancouver offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. As an Office Support Specialist, you will be part of a dynamic team that is committed to delivering exceptional service to our community.

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