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About H&M Group
H&M Group is a global fashion company that offers a wide range of clothing and accessories for men, women, and children. Our business model is built on providing high-quality products at affordable prices, while also promoting sustainability and social responsibility.
Job Summary
We are seeking a highly motivated and experienced Store Leader to join our team at H&M Group. As a Store Leader, you will be responsible for leading a team of sales associates and ensuring that the store operates efficiently and effectively. You will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store appearance and organization.
Key Responsibilities
- Analyze and follow up on store sales and profit KPIs, and take actions to maximize results
- Work with the Area Team to set sales budgets and hours plans
- Ensure that store operations meet H&M Group standards and follow up using the Customer Experience Tool
- Manage the recruitment, training, and development of store team members
- Evaluate and manage the performance of store team members, including providing feedback and coaching
- Ensure that store operations are cost-efficient and meet H&M Group standards
- Prevent loss and ensure that store team members follow guidelines and take appropriate actions
- Inform the Area Team of any potential risks, threats, and opportunities related to the competitor landscape
- Work with the Area Team to develop and implement strategies to drive sales growth and improve customer satisfaction
Requirements
- High school graduate or equivalent
- 2-3 years of retail management experience or comparable experience
- Ability to lift in excess of 20 pounds and stand for long periods of time
- Exceptional customer service and interpersonal skills
- Proven organizational and analytical skills
- Ability to take initiative and work strategically
- Ability to multi-task in a fast-paced environment
- Ability to coach and develop store team members
What We Offer
H&M Group offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates from all backgrounds.
