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Motel Operations Manager

2 months ago

Hope, Canada L&Z RESORT COMPANY LTD Full time
About the Role

We are seeking a highly skilled and experienced Motel Operations Manager to join our team at L&Z Resort Company Ltd. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our motel, ensuring that all aspects of the business run smoothly and efficiently.

Key Responsibilities
  • Develop and Implement Policies and Procedures

Develop and implement policies and procedures for daily operations, ensuring that all staff are aware of their roles and responsibilities.

Staff Management

Recruit, hire, and supervise staff, ensuring that they have the necessary skills and training to perform their duties effectively.

Performance Reviews

Conduct regular performance reviews to assess staff performance and provide feedback and coaching as needed.

Supplier Negotiations

Negotiate with suppliers to secure the best possible prices for materials and supplies.

Training and Development

Develop and implement training programs to ensure that staff have the necessary skills and knowledge to perform their duties effectively.

Customer Service

Ensure that all customers receive excellent service, responding promptly to their needs and concerns.

Financial Management

Prepare and manage budgets, ensuring that all financial aspects of the business are running smoothly and efficiently.

Marketing and Promotion

Develop and implement marketing plans to promote the motel and attract new customers.

Maintenance and Repairs

Oversee maintenance and repairs, ensuring that all facilities and equipment are in good working order.

Policy Enforcement

Enforce all policies and procedures, ensuring that staff are aware of their responsibilities and consequences of non-compliance.

Requirements
  • Education

A Master's degree in a relevant field, such as hospitality or business administration.

Work Experience

At least 2 years of experience in a similar role, preferably in the hospitality industry.

Skills and Qualifications

Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and suppliers.

Computer Skills

Proficient in MS Office, including Word, Excel, and PowerPoint.

Work Environment

Able to work in a fast-paced environment, with tight deadlines and attention to detail.

Physical Demands

Able to sit, stand, and walk for extended periods, with occasional lifting and carrying of light objects.

Personal Suitability

Excellent client focus, efficient interpersonal skills, excellent oral and written communication, flexibility, initiative, and a team player.