Seasonal Sales Associate, Pottery Barn
3 months ago
About Our Team
At Pottery Barn, our goal is to enrich the lives of our customers by providing exceptional home furnishings and decor. We prioritize our customers in every decision we make, guided by our core values of respect for our people, commitment to quality, and responsibility to our community.
Key Responsibilities
- Maintain a vibrant and welcoming atmosphere in the store for both customers and colleagues.
- Provide personalized service at the checkout, ensuring a memorable experience for every client.
- Efficiently handle register transactions, including sales, returns, and exchanges.
- Ensure precise pricing and ringing of merchandise, utilizing overrides when necessary to guarantee accuracy.
- Manage customer expectations by clearly communicating product details, care instructions, and delivery timelines.
- Confirm purchases and suggest additional items that enhance the customer’s selections.
- Inform clients of ongoing promotions that may influence their purchasing decisions.
- Share insights and stories about products, in-store events, and workshops to elevate the customer experience.
- Maintain the cash wrap area’s visual standards and ensure supplies are well-stocked.
- Utilize all available resources to fulfill customer requests and resolve any issues that arise.
- Perform additional tasks as assigned by management, adhering to all company policies and procedures.
- Foster a respectful and equitable environment for all associates, in line with our People-First Philosophy.
Qualifications
- Proven track record of closing sales and exceeding performance targets.
- Ability to thrive in a dynamic environment and think creatively.
- Passionate about building lasting relationships with customers and promoting Pottery Barn’s offerings.
- Skilled in asking insightful questions to understand customer preferences and needs.
- Ability to work collaboratively in a team while also managing individual responsibilities.
- High school diploma or equivalent preferred.
- 1-2 years of experience in a customer-facing role.
- Strong ability to prioritize and manage multiple tasks effectively.
- Capacity to remain mobile on the sales floor for extended periods.
- Proficient in operating a POS system.
- Capable of lifting and moving medium to large items, up to 75 lbs., using appropriate equipment and safety measures.
- Full-time associates should have flexible availability to meet business needs.
- Part-Time Flex associates must be available for a minimum of two shifts on weekends and two during the week, with greater availability preferred for those scheduled for 20 hours or more weekly.
Physical Requirements:
- Ability to remain active on the sales floor for extended periods.
- Proficient in operating a POS system.
- Ability to lift and move medium to large items, up to 75 pounds, using proper techniques.
Commitment to Diversity, Equity & Inclusion
We believe that fostering a culture of diversity, equity, and inclusion drives innovation and enhances team performance, ultimately leading to superior customer experiences. We are dedicated to creating a workplace where everyone can bring their authentic selves and where individual differences are valued and appreciated.
Benefits
This position offers a competitive compensation package, which includes pay and benefits based on various factors such as education, experience, and location. The anticipated pay range for this role is $18.80 per hour.
Depending on your role and location, you may be eligible for benefits such as:
- A generous discount on all Pottery Barn products.
- A wellness program that supports your physical, financial, and emotional well-being.
Pottery Barn is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to criminal histories in accordance with applicable laws.
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