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Fashion Sales Specialist

3 months ago

Ottawa, Ontario, Canada Tapestry Full time

About Coach

Coach is a renowned fashion brand established in New York in 1941. Guided by the vision of Creative Director Stuart Vevers and the inclusive spirit of our origins, we create exquisite products designed to endure—allowing you to express your individuality.

As a proud member of the Tapestry family, we are part of a global portfolio of brands dedicated to pushing the boundaries of what is achievable.

Role Overview

The Part-Time Sales Associate is pivotal in shaping the customer experience at Coach. This role generates enthusiasm and excitement around our products and brand, fostering enduring relationships through exceptional service and selling techniques that leave a lasting impression on our customers.

Key Responsibilities

  • Sales and Customer Service: Understand organizational goals and align decisions with company values.
  • Create personalized sales strategies in collaboration with management.
  • Address customer needs with innovative and proactive solutions.
  • Establish credibility as a fashion advisor by staying informed on trends.
  • Adapt to local market changes to enhance business performance.
  • Present a polished image consistent with Coach's style guidelines.
  • Exhibit Coach's standards for selling and service consistently.
  • Influence customer purchasing decisions through a balanced approach.
  • Take ownership of results and remain aware of personal and store metrics.
  • Utilize effective selling techniques to contribute to overall store performance.
  • Engage with multiple customers simultaneously while providing attentive service.
  • Follow up with customers to nurture relationships and close sales.
  • Enhance product knowledge and stay updated on current collections.
  • Understand competitive landscape to build customer relationships.
  • Drive sales through client engagement and relationship management.
  • Tailor approach based on customer cues and needs.
  • Ensure daily tasks are completed without compromising service quality.

Work Environment

  • Foster a positive atmosphere aligned with our mission.
  • Encourage teamwork and collaboration among peers and supervisors.
  • Demonstrate confidence in customer interactions.
  • Embrace feedback and adapt accordingly.
  • Act as a brand ambassador at all times.
  • Maintain professionalism and composure in all situations.
  • Develop strategies to meet personal performance goals.
  • Utilize company resources to stay informed.
  • Address customer issues effectively, involving management when necessary.
  • Promote a collaborative selling environment.

Operational Duties

  • Complete daily operational tasks, ensuring store standards are met.
  • Adhere to retail policies and procedures, including loss prevention.
  • Leverage technology to enhance customer relationships and sales.
  • Replenish inventory on the sales floor as needed.
  • Process shipments efficiently.

Qualifications

  • Experience: 1-3 years in a luxury retail environment preferred, with knowledge of fashion trends.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Familiarity with cash register systems and basic computer skills.
  • Physical Requirements: Ability to communicate effectively and maneuver the sales floor.
  • Schedule: Flexibility to work various shifts, including weekends and holidays.

Equal Opportunity Employer

Coach is committed to diversity and inclusion, ensuring all employment decisions are based on qualifications and merit without regard to any legally recognized protected basis.