Product Specialist

10 hours ago

Cambridge, Canada TECO-Westinghouse Motors Inc. Full time
Job Title: Controls Product Specialist

At TECO-Westinghouse Motors Inc., we are seeking a highly skilled Controls Product Specialist to join our team. This role is responsible for providing technical expertise related to control products, supporting customers, sales teams, and engineering departments in the sales, application, integration, and warranty support of these products.

Key Responsibilities:
  • Technical Support: Provide technical support for control products, assisting customers and internal teams with product selection, application guidance, and troubleshooting.
  • Product Training: Develop and deliver training sessions for customers, sales teams, and partners on the use and application of control products.
  • Product Development Support: Collaborate with engineering and product development teams by providing feedback on product performance, customer needs, and market trends.
  • Customer Interaction: Work with customers to understand their needs, recommend suitable products, and assist with product integration.
  • Sales Support: Assist the sales team with technical inquiries, product presentations, and customer visits.
  • Documentation: Create and maintain technical documentation, including product manuals and application notes.
  • Market Research: Monitor industry trends, competitor products, and emerging technologies to inform product development and marketing strategies.
  • Warranty Support: Manage warranty claims related to control products by evaluating issues, determining root causes, and coordinating with engineering and manufacturing teams to resolve them.
  • Factory Communication: Liaise with factory personnel to address inquiries related to parts, outline drawings, serial number identification, and product applications.
  • Quotation Management: Oversee the product quotation process, ensuring accurate and timely responses to customer requests.
  • Partnership Development: Identify and recruit new partners or customers to expand the company's market reach and product distribution.
  • Quality Assurance: Provide feedback on product performance and potential issues, working with the engineering team to implement solutions.
Qualifications:
  • A minimum of 3 years of experience in a similar role within the controls, electric motor, or automation industry.
  • Electrical Engineering Technologist diploma or equivalent.
  • Strong problem-solving skills with experience in diagnosing and resolving technical issues.
  • Effective communication and presentation skills.
  • Ability to work independently and within a team.
  • Willingness to travel as needed.

This is a challenging and rewarding role that requires a strong technical background and excellent communication skills. If you are a motivated and detail-oriented individual with a passion for control systems, we encourage you to apply for this exciting opportunity.

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