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Funeral Service Manager

2 months ago

Cochrane District, Canada Foundation Partners Group Full time
Job Summary

We are seeking a highly skilled and experienced Location Director to join our team at Foundation Partners Group. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our funeral home, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Lead and manage a team of funeral directors and support staff to ensure seamless execution of funeral services and other business operations.
    • Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
  • Customer Service and Experience
    • Ensure that every client family receives exceptional service and support throughout the funeral planning process.
    • Develop and maintain strong relationships with clients, families, and other stakeholders to build trust and loyalty.
  • Business Development and Growth
    • Identify and pursue new business opportunities to drive revenue growth and market share.
    • Develop and implement marketing strategies to promote our services and products.
  • Operational Excellence
    • Oversee the day-to-day operations of the funeral home, including funeral services, pre-need sales, and administrative tasks.
    • Ensure compliance with all relevant laws, regulations, and industry standards.
  • Financial Management
    • Manage the funeral home's budget, including forecasting, planning, and controlling expenses.
    • Develop and implement strategies to improve financial performance and profitability.
  • Technology and Innovation
    • Stay up-to-date with the latest technology and innovations in the funeral industry.
    • Implement new technologies and systems to improve efficiency, productivity, and customer experience.
  • Professional Development
    • Stay current with industry developments, trends, and best practices.
    • Participate in ongoing education and training to enhance skills and knowledge.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred.
    • Minimum 1-3 years of management experience in the funeral industry.
  • Skills and Qualifications
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Knowledge of funeral industry laws, regulations, and standards.
    • Proficiency in Microsoft Office Suite and other relevant software.
Benefits
  • Competitive Salary and Bonus Structure
  • Comprehensive Benefits Package
  • Opportunities for Professional Growth and Development
  • Collaborative and Supportive Work Environment