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SCCM Administrator
2 months ago
Join eTeam as a skilled SCCM Administrator to provide top-notch support and coverage for end-user operations. As a key member of our team, you will assist Service Desk teams with escalations and serve as a bridge between 1st and 2nd level support and the engineering team.
Key Responsibilities:- Provide 3rd level support for users and Service Desk teams
- Resolve tickets from the IT Service Management system (ServiceNow)
- Perform thorough morning and evening checks on some routines
- Incident and Problem management: take ownership and work with team to resolve production related issues for level 3 within is remit
- Remediate all the vulnerabilities identified on workstations
- Deploy software via Microsoft Configuration Management (SCCM) with expertise to split the installation in waves, execute step-and-action procedures and use features to cleanup the previous version of software
- Create and execute scripts to remediate vulnerabilities, deployments and clean up tasks
- 3 to 5 years performing 3rd level support for end users and expertise with Microsoft Windows 10 including the operating system administrative settings, group policies and registry
- Knowledge of Microsoft Endpoint Control Management (MECM) or old SCCM for packaging distribution and client management
- Good knowledge of the Windows workstations build process, package deployment, patching etc.
- Good knowledge of Active Directory
- Good knowledge of scripting (PowerShell, shell, VBS)
- Good knowledge overall of networking infrastructure, firewalls, proxies, switches etc.
- Knowledge of standard methodologies of Service Delivery (ITIL)
- Excellent written and verbal communication skills
- Availability to work eventually outside usual business hours (9am-6pm)
Why eTeam?
eTeam is a dynamic and innovative company that values expertise and teamwork. As an SCCM Administrator, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.