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Mortgage Operations Coordinator
2 months ago
We are seeking a highly motivated and detail-oriented Mortgage Operations Coordinator to join our team at 8Twelve Mortgage Corp. As a key member of our mortgage operations team, you will play a critical role in supporting the growth and success of our business.
Key Responsibilities- Administrative Support: Provide administrative assistance to the Vice President of Sales, including completing a broad variety of administrative tasks to keep them productive and organized.
- Document Preparation: Draft, proof, and send letters, correspondence, presentations, and reports, as well as create invitations and other documents as needed.
- Information Management: Update information and track communications and updates via internal systems.
- Senior-Level Support: Provide senior-level administrative support, advice, and guidance to the executive team.
- Record Keeping: Maintain records and compile reports in accordance with corporate operating procedures.
- Process Improvement: Make suggestions regarding improved administrative efficiency and develop and recommend various administrative procedures.
- Onboarding Assistance: Guide new mortgage brokers through the onboarding process, including license transfer, paperwork completion, and compliance requirements.
- Training and Development: Provide training to new mortgage brokers on company policies, procedures, products, and systems.
- 1-3 years of experience as an Administrative Assistant
- Previous mortgage agent/brokerage experience and/or industry knowledge is an asset but not required
- Proven problem-solving skills and agility to anticipate and tackle any task assigned
- Proficiency with technology, including the ability to work efficiently and effectively within a Mac-based environment with CRM tools and other relevant technologies
- Flexibility to work outside of core business hours when needed
- Detail-oriented mindset, ensuring accuracy and compliance in all aspects of the onboarding process
- Ability to take direction and work independently to take ownership of projects, while also functioning well within a team-oriented environment
- Exceptional problem-solving skills and the ability to provide creative solutions in challenging situations
- Demonstrated commitment to delivering exceptional customer service and a passion for helping others succeed
- Bachelor's degree in finance, business, human resources, or a related field is preferred
- Comprehensive health benefit plan
- A culture that fosters an atmosphere for employees to be themselves authentically
- A team-based environment with peer-to-peer learning opportunities
- Onsite role