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Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full timeJob Title: Night ManagerWe are seeking a highly skilled and experienced Night Manager to join our team at Sun Peaks Grand Hotel & Conference Centre. As a Night Manager, you will be responsible for overseeing the overnight front desk operations, ensuring a seamless guest experience, and maintaining the highest standards of customer service.Key...
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Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full timeJob Title: Night ManagerWe are seeking a highly skilled and experienced Night Manager to join our team at Sun Peaks Grand Hotel & Conference Centre. As a Night Manager, you will be responsible for overseeing the overnight front desk operations, ensuring a seamless guest experience, and maintaining the highest standards of customer service.Key...
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Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full timeJob Title: Night ManagerWe are seeking a highly skilled and experienced Night Manager to join our team at Sun Peaks Grand Hotel & Conference Centre. As a Night Manager, you will be responsible for overseeing the overnight front desk operations, ensuring a seamless guest experience, and maintaining the highest standards of customer service.Key...
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Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full timeJob Title: Night ManagerWe are seeking a highly skilled and experienced Night Manager to join our team at Sun Peaks Grand Hotel & Conference Centre. As a Night Manager, you will be responsible for overseeing the overnight front desk operations, ensuring a seamless guest experience, and maintaining the highest standards of customer service.Key...
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Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full timeKey Responsibilities:We are seeking a highly skilled and experienced Night Manager to join our team at Sun Peaks Grand Hotel & Conference Centre. As a Night Manager, you will be responsible for overseeing the overnight front desk operations, ensuring that all guests receive exceptional service and that the hotel's standards are consistently met.Key...
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Sun Peaks, British Columbia, Canada Sun Peaks Grand Hotel & Conference Centre Full timeJob Summary:We are seeking a highly skilled and experienced Night Manager to join our team at Sun Peaks Grand Hotel & Conference Centre. As a Night Manager, you will be responsible for overseeing the overnight front desk operations, ensuring that our guests receive exceptional service and that our hotel runs smoothly.Key Responsibilities:Champion quality...
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Night Manager
2 months ago
We are seeking a highly skilled and experienced Night Manager to join our team at Sun Peaks Grand Hotel & Conference Centre. As a Night Manager, you will be responsible for overseeing the overnight front desk operations, ensuring a seamless guest experience, and maintaining the highest standards of customer service.
Key Responsibilities:- Champion quality service by assisting with guest check-ins, check-outs, and special requests
- Oversee overnight front desk operations and ensure established Standard Operating Procedures (SOPs) are executed consistently
- Distribute keys, hotel amenities, and resort-wide information
- Ensure incoming guest package requirements are complete and ready for late/overnight arrivals
- Share Guest Service Best Practices with Guest Service Agents through ongoing coaching
- Identify opportunities to improve processes and remove barriers that weaken the guest experience
- Work towards continuously improving operational processes and provide suggested improvements to the Front Office Manager
- Accountable for End of Day Activities
- Organize and sort Revenue Centre Transactions, including Food and Beverage Outlets and Front Office transactions
- Complete rebates and track meal and house accounts
- Balance gift card program
- Conduct No-Show reporting and revenue posting as required
- Complete regular security patrols of Hotel and Residences properties
- Support Outlets Manager with security assistance as requested
- Provide Hotel Leaders with daily report printing for occupancy
- Ready F&B services for early departures as requested via BEO documents
- Conduct critical audit from the previous day, checking for missing keys
- Champion guest resolution using existing SOPs; provide suggested improvements to the Front Office Manager
- Interact with guests throughout their stay, anticipating their needs and resolving concerns
- Drive customer loyalty by building individualized connections with guests
- Act as the Lobby Ambassador - Hotel & Guest Liaison
- Manage and own the lobby, providing the best experience for guests and visitors
- Control consumption of alcohol in the lobby; coach team on the same
- Advise guests that pets are not permitted on seating and sleeping is not permitted in the lobby
- Diffuse potentially awkward and hostile situations; dispatch additional overnight Security as required
- 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset
- Post-secondary education in accounting, hospitality, or related field
- Dedicated to working within a dynamic team that focuses on collaboration and guest experience
- Proficiency with computer systems required, such as Microsoft Office and Opera
- Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs
- Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities
- Leadership skills with the ability to coach, redirect, and motivate team members
We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
The Perks and Benefits:
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers
