Senior Client Experience Manager
1 month ago
We are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.
Key Responsibilities- Develop and implement guidelines, policies, and practices to ensure fair outcomes for clients in alignment with our vision and strategy for FTC.
- Identify and communicate strategies that address enterprise risk and opportunities for FTC, using client experience methodologies to enhance our approach.
- Utilize data from our client voice program to extract insights that will help refine and strengthen our impact on clients.
- Enhance the FTC monitoring framework, particularly in relation to claims and complaint handling processes.
- Provide clarity within project teams concerning client profiles and their needs, ensuring a shared understanding across the board.
- Strong leadership and change management experience.
- Strategic thinker with excellent relationship management skills.
- Strong knowledge of regulatory requirements for Fair Treatment of Clients.
- Excellent interpersonal skills to communicate with business partners and provide feedback and coaching to evolve our FTC program.
- Strong collaboration and relationship-building skills.
- Demonstrated experience as a forward thinker and a problem-solver with project management skills and the ability to execute strategic plans.
- Completion of a post-secondary degree in business or a related field, and at least 10-15 years experience.
- Proficiency with common office software.
- An additional paid volunteer day each year so you can spend time giving back to the community.
- Immediate enrollment in the company's pension program with employer matching.
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Senior Client Experience Lead
4 weeks ago
Kitchener, Ontario, Canada Accoravillage Full timeJob Title: Senior Client Experience LeadWe are seeking a highly skilled Senior Client Experience Lead to join our team at Accoravillage. As a key member of our organization, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across the enterprise.Key...
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Senior Client Experience Lead
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeJob Title: Senior Client Experience LeadWe are seeking a highly skilled Senior Client Experience Lead to join our team at Accoravillage. As a key member of our organization, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across the enterprise.Key...
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Senior Client Experience Lead
4 weeks ago
Kitchener, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Client Experience Lead to join our team. As a key member of our organization, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, as it relates to claims, complaints, and product and experience journeys.Key...
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Senior Client Experience Lead
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Client Experience Lead to join our team. As a key member of our organization, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, as it relates to claims, complaints, and product and experience journeys.Key...
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Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeJoin Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives team. As a Client Experience Initiatives Lead, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, from claims and...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeJoin Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives team. As a Client Experience Initiatives Lead, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, from claims and...
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Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full time{"title": "Client Experience Initiatives Lead", "description": "Join Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced Client Experience Initiatives Lead to join our team at Equitable CA. As a key member of our organization, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy,...
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Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full time{"title": "Client Experience Initiatives Lead", "description": "Join Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced Client Experience Initiatives Lead to join our team at Equitable CA. As a key member of our organization, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeJoin Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, from claims and complaints to product and...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeJoin Our Team as a Client Experience Initiatives LeadWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our overall Fair Treatment of Clients (FTC) strategy, considering the entire client journey, from claims and complaints to product and...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
-
Senior Client Experience Manager
1 month ago
Kitchener, Ontario, Canada Equitable CA Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Experience Initiatives. As a key member of our team, you will play a pivotal role in driving our Fair Treatment of Clients (FTC) strategy, ensuring a consistent approach to client experience across our enterprise.Key ResponsibilitiesDevelop and implement guidelines,...
