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Global Student Support Advisor
3 months ago
Objective:
York International is dedicated to providing comprehensive programs and services for over 10,000 international students, scholars, and recent permanent residents. Our initiatives are designed to facilitate a smooth transition to York University and life in Canada, fostering resilient and inclusive communities that promote student success.
In collaboration with various faculties and the Division of Vice Provost Students, as well as other service providers, York International aims to ensure that all students can actively engage in university life, connect with supportive communities, and participate in activities that enhance their personal, academic, and professional growth.
Under the guidance of the Director of International Student and Scholar Services, this role serves as the primary contact for delivering information, support, and advice to students and visiting scholars regarding Canadian immigration matters. This includes assistance with entry into Canada, study permit and visa applications, various work permits (including off-campus and post-graduate permits), permanent residency, citizenship, and taxation issues for foreign nationals, advocating on their behalf when necessary.
The position involves providing accurate and timely information to a diverse population and directing student referrals to appropriate internal and external service providers. Additionally, the role coordinates and advises on services for refugees, domestic, and unique international student programs. It also includes planning and delivering workshops to assist students with relevant government regulations and policies related to Citizenship and Immigration in Canada.
Furthermore, the role develops an embedded service delivery model to effectively reach students within their academic environments. It is essential to maintain up-to-date immigration information for international students and ensure that this information is accurately reflected on the website and in related publications.
Staying informed about updates, news, programs, and policies from Citizenship and Immigration Canada is crucial, as is sharing this information within the department and the broader university community. This position functions as York University's expert on immigration policies and regulations affecting students, liaising and collaborating with both internal and external partners to provide seamless and knowledgeable services.
Establishing a high level of professionalism and developing partnerships within and outside the institution is vital. Participation in programs and events within York International is expected, which may include attendance during non-standard hours.
Engagement in discussions and information sharing within the national Student Advisory network (SACE) and related activities of the Canadian Bureau for International Education (CBIE) or other relevant immigration professional associations is also part of the role.
Qualifications:A university degree and/or a combination of education and experience is required.
Possession of an Immigration Consultant Certificate (in good standing with the Immigration Consultants of Canada Regulatory Council (ICCRC) as a Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA)), or being a lawyer or paralegal in good standing with a provincial or territorial law society is essential, along with a thorough understanding of immigration legislation, including the Immigration and Refugee Protection Act (IRPA) and its regulations (IRPR).
Experience:A minimum of five years of relevant experience, particularly working with international students at the post-secondary level, is preferred. Experience in designing and conducting effective educational workshops, as well as program development, implementation, and evaluation, is highly valued.
Experience in an intercultural environment, whether through work or living abroad, and fluency in additional languages (such as Mandarin or French) is preferred. Experience in managing the development of publications is considered an asset.
Skills:
Ability to stay current with evolving immigration legislation and interpretations, as well as best practices in the field of immigration. Strong capability to interpret immigration legislation, university policies, and procedures.
A solid understanding of the transition challenges faced by international students and the types of support they require is essential. The ability to work effectively with diverse student communities and promote inclusivity is crucial. Strong interpersonal skills and intercultural sensitivity are necessary, along with the ability to guide effective intercultural development.
Excellent communication skills, both written and verbal, are required, along with outstanding client service and customer orientation. A high degree of initiative, sound judgment, and the ability to manage multiple tasks are essential.
Demonstrated ability to work collaboratively in a team environment, providing integrated service delivery, and a commitment to student success while managing a busy workload is vital.
