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Billing and Collections Director

2 months ago

Toronto, Ontario, Canada Apryse Full time
Job Title: Billing and Collections Manager

This role will be responsible for driving the strategic vision for the company's standardization of billing and collection processes, working closely with operations to integrate Salesforce and NetSuite systems and implement process improvements. As a working manager, this individual will be highly visible and required to roll up their sleeves to help the team achieve their deliverables.

Key Responsibilities:
  • Lead the integration of billing and collections systems, working with consultants and internal stakeholders to assess current systems and processes, gather and document business requirements and needs, advise on and manage implementation timelines and processes, and ensure ongoing robust communication and coordination of needs and deliverables.
  • Oversee and manage the end-to-end billing process, ensuring accuracy, compliance, and efficiency in all billing activities.
  • Utilize Salesforce and NetSuite to manage customer accounts, invoicing, and financial reporting, ensuring seamless integration and functionality between these systems.
  • Establish relevant key performance indicators (KPIs) for the billing and collection teams and ensure delivery and continuous improvements thereon.
  • Apply working knowledge of revenue recognition rules of ASC 606 - Revenue Recognition to SAAS contracts and other relevant accounting pronouncements to ensure that billing and collection processes reflect these accounting considerations.
  • Reconcile customer accounts and payments to ensure accuracy and participate in the Month-end close process.
  • Address and resolve billing inquiries and disputes from customers promptly and professionally.
  • Handle escalations and work in the capacity of player/coach as needed.
  • Identify areas for process improvement and implement best practices to enhance the billing workflow, reduce errors, and increase efficiency.
  • Coach, train, and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.
  • Provide a positive approach to change with an attention to detail.
  • Provide world-class customer service to internal and external customers.
  • Communicate with Operations to inform and educate on process, system, and accounting policies.
Requirements:
  • Bachelor's Degree in Accounting, Finance, or Business-related field.
  • Minimum 10 years of relevant experience in billing and collection functions.
  • Experience with international (North and Latin America, Europe, Asia) billing and collection operations and managing teams in these geographies.
  • Experience with NetSuite (must have) and Salesforce (highly desirable).
  • Experience leading a team.
  • Strong work ethic, sense of urgency, accountability, and integrity.
  • Detail-oriented, well-organized, and flexible.
  • Ability to multi-task and thrive in a fast-paced, evolving organization.
  • Excellent analytical skills.
  • Advanced skills in Microsoft Excel.
  • Excellent oral and written communication.
  • Ability to work independently with minimum supervision and complete assignments with short deadlines.
  • Location: Eastern Time Zone North America.
Benefits:
  • Competitive salary commensurate with experience and qualifications.
  • A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
  • Highly autonomous environment.
  • Virtual bi-weekly lunches and monthly socials.
  • Excellent work-life balance.
  • Diverse and inclusive workplace where we all learn from each other.