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Night Clerk Supervisor

2 months ago

Niagara Falls, Ontario, Canada Wyndham Fallsview Full time
Job Title: Night Clerk Supervisor

We are seeking a Night Clerk Supervisor to join our team at Wyndham Fallsview. As a Night Clerk Supervisor, you will be responsible for overseeing the front desk operations during the night shift, ensuring a smooth and efficient guest experience.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless operations.
  • Establish work schedules and procedures to maintain high standards of service.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit reports to management, highlighting areas for improvement.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs, ensuring their comfort and satisfaction.
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
Requirements:
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment.
  • English as the primary language of work.
  • 40 hours per week.