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Food Service Supervisor

2 months ago

Dryden, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and high-quality food.
  • Operations and Administration
    • Prepare budget and cost estimates for food and supplies.
    • Maintain records of stock, repairs, sales, and wastage.
    • Establish work schedules and ensure that staff are aware of their responsibilities.
  • Support for Diversity and Inclusion
    • Participate in government or community programs that support diversity and inclusion.
    • Provide awareness training to employees to create a welcoming work environment for persons with disabilities, newcomers, and refugees.
    • Offer mentorship programs that pair employees with experienced colleagues.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • Experience in food service or a related field is an asset.
  • Skills
    • Excellent communication and leadership skills.
    • Ability to work in a fast-paced environment and meet tight deadlines.
    • Client focus and team player.
Work Environment

As a Food Service Supervisor at Tim Hortons, you will work in a fast-paced environment with a team of food service staff. You will be responsible for leading the team and ensuring that customers receive exceptional service and high-quality food.