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Library Assistant

2 months ago

Toronto, Ontario, Canada York University Full time

Job Summary:

The Reference/Circulation Assistant role at York University is responsible for providing library users with a broad range of information and assisting with reference inquiry services. The role provides a range of circulation services to library users, including the lending of basic digital equipment. The role processes materials for course reserves and performs collection maintenance and support functions.

Key Responsibilities:

  • Provide reference and research assistance to library users, both in-person and virtually.
  • Process materials for course reserves and perform collection maintenance and support functions.
  • Lend basic digital equipment to library users.
  • Assist with the maintenance of library collections and databases.
  • Collaborate with library staff to provide excellent customer service.

Requirements:

  • Two years' experience in providing related front-line public service in a reference environment or in another high-volume area public service area.
  • Online database searching experience required.
  • Some academic research experience preferred.

Skills and Qualifications:

  • Knowledge of post-secondary library databases and academic bibliographic searching tools.
  • Knowledge of an online records system required.
  • Demonstrated ability to maintain accurate records and work with data to compile reports.
  • Demonstrated ability to answer academic subject-related inquiries clearly and concisely.
  • Demonstrated ability to collaborate and work in a team, and ability to work independently.
  • Ability to work effectively under pressure of changing priorities and high volume.
  • Effective interpersonal skills and ability to develop and maintain effective working relationships across relevant areas of the university.
  • Effective oral and written communication skills, including good presentation skills.
  • Effective organizational skills, including setting priorities and multi-tasking.
  • Problem-solving skills and good judgment.
  • Intermediate skill level of Microsoft Office, Word, Excel, and PowerPoint for word processing, spreadsheet use, and preparing presentations.
  • Knowledge and experience using web applications to create and maintain web pages.