Entry-Level IT Support Technician

4 weeks ago


Kitchener, Ontario, Canada Brock Solutions Inc. Full time

Brock Solutions Inc. is a forward-thinking engineering firm dedicated to delivering innovative operational solutions and professional services tailored for a diverse range of industrial, manufacturing, and transportation sectors globally. Our exploration into cutting-edge areas such as industrial automation, machine learning, IIOT, cybersecurity, artificial intelligence, and robotics showcases our commitment to technological advancement. With a workforce of approximately 800 dedicated professionals worldwide, Brock Solutions remains a privately held, employee-owned enterprise with over three decades of expertise in real-time operational solutions.

As we expand to meet the evolving needs of our esteemed clients, we are in search of a talented individual to fill the role of **Junior IT Support Specialist** at our headquarters.

At Brock Solutions, we pride ourselves on our employee-owned structure, which fosters a culture of profit sharing, comprehensive benefits, engaging company events, and community initiatives. Our workplace is characterized by diversity, team-building activities, and a commitment to collective success, making it a rewarding environment for our employees.

Why Choose Brock Solutions?

  • Attractive compensation package
  • Profit-sharing opportunities
  • Comprehensive health benefits
  • Opportunities for continuous professional development
  • Engaging company events and celebrations

Key Responsibilities:

  • Deliver first-level technical assistance for incoming inquiries from internal users
  • Support users in the installation, configuration, and operation of desktop computers, peripheral devices, and software in accordance with established standards
  • Proactively troubleshoot technical issues, escalating as necessary
  • Collaborate with IT team members to ensure prompt resolution of technical challenges
  • Oversee asset inventory management and deployment processes

Required Qualifications:

  • Exceptional customer service abilities, demonstrating professionalism and courtesy
  • Strong attention to detail with a commitment to accuracy in adhering to standard procedures
  • Adeptness in quickly mastering new systems and technologies
  • Comprehensive knowledge of Microsoft Windows 10 and Microsoft Office Suite
  • Completion of a 3-year college diploma in Information Technology, Computer Science, Desktop Support, or related fields

Preferred Experience:

  • Familiarity with wired and wireless networking technologies
  • Experience with desktop imaging and deployment methods
  • Knowledge of Microsoft 365 applications and services

Additional Information:
We welcome recent graduates to apply. If you have graduated within the last three years, please include a soft copy of your transcripts (an unofficial copy is acceptable). Brock Solutions is committed to fostering a respectful, accessible, and inclusive work environment. Upon request, we will strive to eliminate barriers in the hiring process for candidates with disabilities.
Please note that Brock Solutions will never solicit personal information upfront outside of our official applicant tracking system. Formal offer documentation will be provided in writing first, and we will wait for your acceptance before requesting any additional personal information.



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