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Business Process Analyst
2 months ago
This role is responsible for developing process and procedural documents in collaboration with programs across the organization. The successful candidate will analyze business processes, service delivery, and systems/training development to ensure clarity, consistency, and compliance.
Key Responsibilities- Collaborate with stakeholders to develop clear, concise, and comprehensive process and procedural documents, manuals, and related materials.
- Conduct research on best practices for programs to support the development and implementation of program documentation and training.
- Identify and analyze trends or needs to standardize practices across the programs at ISSofBC and support the development or revision of service standards, business processes, and training needs.
- Develop annual training plans for staff, build out and facilitate training sessions, and develop a comprehensive onboarding framework for new staff.
- Support Program Managers by facilitating and administering training related to the processes and procedures developed and ensuring that evidence of training is documented and retained.
- Work with program and administrative leaders to develop, implement, and review quality metrics, measurement, and assessment tools, processes, and targets to meet quality standards and parameters.
- Develop and implement processes to ensure compliance with records management requirements.
- Completion of a Bachelor's degree in Business Administration supplemented by a minimum of one (1) year of recent related experience in process and procedural documentation.
- Demonstrated ability to communicate effectively in both written and oral English.
- Demonstrated knowledge of the development and implementation of program documentation.
- Project management and coordination.
- Strong communication skills to be able to interview with all levels of staff across the organization.
- Experience working in projects in the social services field and/or with government bodies would be preferred.
- Proficiency in all aspects of Microsoft Office Suite.
- Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
- Possession of and the ability to maintain a clear provincial criminal record check.
- Ability to travel to other ISSofBC locations as required.
- Expected Hiring Salary: $29.13 per hour.
- 105 hours of vacation and 35 hours of personal leave.
- Extended health and dental benefits upon joining.
- Employee and Family Assistance Program (EFAP).
- Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 15% with employer contribution up to 5%.
