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Manager of SAP Solution Planning and Delivery
2 months ago
**About the Role**
- Lead a team focused on the sustainment and modernization of Enterprise Resource Planning (ERP) technologies, including SAP solutions.
- Manage a technical team that provides support services and is responsible for developing, configuring, testing, and upgrading these ERP technologies.
- Collaborate with SAP platform teams to strategically manage the sustainment and modernization of ERP technologies.
**Key Responsibilities**
- Lead and coordinate SAP-related solutions planning, architecture, design, and development, ensuring alignment with overall technology and business priorities.
- Establish and enforce development standards, practices, and procedures with SAP platform teams.
- Provide strategic guidance on SAP business processes and solution architecture, supporting IT governance on feasibility assessments and solution design.
**SAP Solution Management**
- Work directly with SAP platform teams to implement tactical plans for developing, configuring, testing, and upgrading ERP technologies.
- Support the daily operations of SAP application management, including work scheduling, performance evaluations, technical support, and coordination of development activities.
- Monitor and assess the effectiveness of SAP solution delivery in collaboration with SAP platform teams, ensuring compliance with IT SLAs and performance metrics.
**Budget and Financial Management**
- Develop, recommend, and administer the annual budget for the SAP Solution Planning and Delivery unit, ensuring expenditures are controlled within approved limits.
- Lead, contribute to, or support the budget process, including developing business cases, managing capital budgets, and overseeing the operating budget.
- Manage financial controls and compliance, including cost analysis, forecasting, and risk assessment for operational and project budgets.
**Partnership and Stakeholder Management**
- Foster positive relationships with City stakeholders, senior management, and external partners to support program operations and transformation initiatives.
- Manage vendor relationships and large contracts, including ensuring performance on maintenance packages and successful delivery of transformation programs.
- Work with stakeholders to manage work plans, service requests, enhancement requests, and change requests.
**Requirements**
- Extensive experience in leading the development, configuration, implementation, and testing of SAP solutions, including governance, planning, and technical service delivery.
- Experience understanding SAP best practices, performance metrics, and quality assurance methodologies.
- SAP Certification (Preferred): Relevant SAP certification(s) in the technologies listed (ECC, Ariba, S4Hana, SuccessFactors, MSS/ESS, SAP Extended Warehouse Management) are preferred.
- Proven track record in managing and motivating a team, ensuring high performance and adherence to best practices.
- Strong background in budget management and financial controls, with experience in forecasting and risk assessment.
- Experience in leading large-scale SAP projects and managing complex service contracts.
- Ability to effectively engage and communicate with diverse stakeholders, including senior management, external partners, and end-users.
- Some experience managing change within organizations, particularly related to technological advancements and process improvements.
- Strong communication skills with the ability to prepare reports and presentations for senior management and the Council.
