IT Service Management Analyst
2 weeks ago
Metrolinx is a leading transportation agency in the Greater Golden Horseshoe region, connecting communities through its various services. As an IT Service Management Analyst, you will play a crucial role in ensuring the effective management of IT services, ensuring that they meet the needs of our customers and stakeholders.
Key Responsibilities:- Develop and maintain IT service management processes and procedures to ensure compliance with ITIL methodology.
- Lead and facilitate IT service management practice meetings, instructional documentation, and training to ensure adoption and continuous improvement.
- Ensure that all IT service management processes are followed, including incident, problem, change, and knowledge management.
- Collaborate with IT teams and stakeholders to identify and resolve IT service issues, ensuring minimal impact on customers.
- Develop and implement continuous improvement initiatives using Lean methods and principles to enhance IT service management processes.
- Diploma in business, information systems, or a related discipline, or equivalent combination of education and experience.
- ITIL Foundation certification required.
- Project Management Professional (PMP) or PRINCE2 certification an asset.
- Experience with IT service management software tools preferred.
- Solid knowledge of IT infrastructure, including operating systems, networking, databases, information security, and web applications.
Metrolinx is an equal opportunities employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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