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Retail Store Manager

2 months ago

Cranbrook, Canada BFM (Cranbrook) Enterprises Society Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at BFM (Cranbrook) Enterprises Society. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of retail sales staff, including sales clerks and salespersons.
    • Assign duties and responsibilities to team members to ensure efficient store operations.
    • Hire, train, and develop staff to meet business needs.
  • Store Operations
    • Authorize payments, manage cash, and oversee payroll administration.
    • Establish work schedules, manage inventory, and maintain a clean and organized store environment.
    • Resolve customer complaints and issues in a professional and timely manner.
  • Merchandising and Sales
    • Order merchandise, manage stock levels, and maintain visual merchandising standards.
    • Develop and implement sales strategies to drive revenue growth.
    • Prepare sales reports and analyze sales data to inform business decisions.
  • Customer Service
    • Provide exceptional customer service, ensuring a positive shopping experience.
    • Manage customer complaints and issues, resolving them in a professional and timely manner.
  • Team Development
    • Conduct performance reviews, providing feedback and coaching to staff.
    • Develop and implement training programs to enhance staff skills and knowledge.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 5 years or more of retail management experience.
  • Skills and Abilities
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
    • Ability to lift heavy loads and stand for extended periods.
What We Offer
  • Competitive Salary
  • Benefits Package
    • Dental plan.
    • Disability benefits.
    • Health care plan.
    • Paramedical services coverage.
    • Vision care benefits.