Senior Operations Manager

4 weeks ago


Vaughan, Ontario, Canada Payment Solution Providers Full time
Job Title: Senior Operations Manager

We are seeking a highly skilled Senior Operations Manager to join our team at Payment Solution Providers. As a key member of our operations team, you will be responsible for analyzing and improving our business processes to ensure maximum efficiency and effectiveness.

Key Responsibilities:
  • Analyze and improve business processes to increase efficiency and effectiveness
  • Develop and implement quality management and quality assurance standards
  • Conduct research to determine the efficiency and effectiveness of managerial policies and programs
  • Propose improvements to methods, systems, and procedures
  • Plan the re-organization of operations
  • Supervise staff and provide coaching and mentoring
  • Oversee the development of communication strategies and manage knowledge
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Monitor financial control systems and ensure settlements are made according to company practices and procedures
  • Control process start-up, shut-down, and troubleshooting
  • Process electronic transactions using computer equipment
  • Document reporting needs, queries, logic, results, and recommendations to other information systems professionals
Requirements:
  • 3-4 years of experience in operations management or a related field
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet tight deadlines
  • Attention to detail and ability to prioritize tasks
  • Knowledge of business management principles and practices
  • Experience with Microsoft Office and other business software
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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