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Store Operations Leader

2 months ago

Fort Saskatchewan, Alberta, Canada Canna Cabana Full time

About Canna Cabana

Canna Cabana is a leading cannabis retailer seeking a highly skilled and experienced individual to fill the role of Retail Shift Leader. As a key member of our team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities

  • Assist store management in supervising and facilitating the daily operations of the store, including managing staff and maintaining a clean and organized store environment.
  • Oversee the responsibilities of the Store Manager in their absence, ensuring seamless store operations and customer satisfaction.
  • Provide direction, guidance, and instruction to all store associates, promoting a positive and productive work environment.
  • Ensure store conditions are consistently upheld to established standards, meeting or exceeding customer expectations.
  • Assist in ensuring staffing levels adequately meet business needs, supporting the achievement of sales targets and store-level KPIs.
  • Be the sales and customer service leader/role model in the absence of SM/ASM, setting a high standard for customer engagement and sales performance.
  • Greet and assist customers in a way that models exemplary conduct to other staff, fostering a positive customer experience.
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members, maintaining a safe and compliant work environment.
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary, and resolving issues in a timely and professional manner.
  • Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift, prioritizing the well-being of customers and staff.
  • Achieve sales targets and store-level KPIs, driving business growth and success.
  • Ensure employees on shift are actively pursuing sales goals, promoting a culture of sales excellence.
  • Oversee and assist in inventory management, being accountable for the inventory processes on shift, and maintaining accurate records.

Requirements

  • Must have valid SellSafe and QCW to work in a retail cannabis store.
  • Completion of high school and college/CEGEP/vocational or technical training required.
  • Demonstrated sales and service orientation required.
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred.
  • Excellent time management and prioritizing skills required.
  • Demonstrated ability to train and motivate staff required.
  • Skills to monitor and lead by example as required.
  • Basic office administration skills required.
  • High level of proficiency with Microsoft Office productivity suite.
  • Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
  • Strong customer service and troubleshooting skills.
  • A well-defined sense of diplomacy.
  • Excellent teamwork and team-building skills.
  • Thorough understanding of applicable health and safety legislation.
  • A professional, responsive, and positive work attitude is essential.
  • Ability to work nights, holidays, and weekends and different locations.