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Quality Assurance Leader

2 months ago

Mississauga, Ontario, Canada Graphic Packaging International, Inc. Full time


Position Overview

  • Lead the harmonization of Quality initiatives across the organization; cultivate a team of Quality experts.
  • Oversee, organize, and manage quality assurance programs aimed at ensuring the ongoing production of goods that meet established benchmarks.
  • Coordinate with suppliers, production staff, and clients to address quality issues and foster continuous enhancement of quality standards.
  • Deliver technical training and guidance to management and staff regarding the plant's product safety protocols (HACCP, SQF, Food Defense, etc.) and Lean methodologies.

Key Responsibilities

  • Establish a Quality team across the organization, standardize processes, and enhance existing Quality Systems.
  • Design and uphold a closed-loop quality management system focused on minimizing process variability and ensuring compliance.
  • Set and maintain quality control goals, aligning them with production procedures in collaboration with other managers and quality professionals to optimize product reliability and reduce costs.
  • Develop and enforce product quality strategies and protocols by managing gauge requirements, frequency, accountability, and methods to ensure adherence to process and product specifications.
  • Guide, through supervisory personnel, employees involved in inspection and testing activities to guarantee quality control over raw materials and finished products.
  • Organize and promote training initiatives related to product quality and reliability.
  • Occasionally act as the point of contact for clients regarding quality concerns and represent the company at client sites alongside management and sales representatives.
  • Address, assess, and resolve client complaints.
  • Monitor and manage client feedback concerning quality.
  • Direct the activities, responsibilities, and projects of all Quality team members.
  • Implement strategies and controls to foster an effective supplier management system.
  • Collaborate with raw material suppliers on specifications and manage vendor complaints.
  • Oversee the customer specification system.
  • Manage trials for new business opportunities and create trial plans.
  • Provide oversight and guidance in the areas of plant Functional Control/Pre-Requisite programs, including pest management, operational methods, personnel practices, comprehensive Good Manufacturing Practices (GMPs), food defense, and facility upkeep as it pertains to product safety and cleanliness.
  • Communicate findings and implement necessary corrective measures.
  • Ensure compliance with third-party Functional Control/Pre-Requisite program requirements, including HACCP, SQF, and other client-mandated programs.
  • Conduct annual training sessions on HACCP, GMPs, food defense, and allergens.
  • Evaluate vendor performance.
  • Support the plant's Lean and 5S initiatives.
  • Identify cost-saving opportunities within functional areas of responsibility.
  • Conduct Product and Process Quality Audits.
  • Review and report Continuous Improvement/Quality Metrics, and update the Voice of the Customer Board.
  • Oversee Quality Management System assessments for local facilities.
  • Uphold and enhance the company's reputation in interactions with customers, employees, suppliers, competitors, investors, and regulatory bodies, while adhering to core values: Integrity, Respect, Accountability, Relationships, and Teamwork.

Qualifications

  • Degree or Diploma in Business or a related Quality field; a bachelor's degree is preferred.
  • 3-5 years of experience in quality management (at a managerial, multi-site level) or equivalent experience.
  • Six Sigma experience is advantageous.
  • Possession of a power vehicle license is preferred.
  • Exceptional written and verbal communication skills.
  • Proven ability to lead and manage others across multiple sites.
  • Prior management or supervisory experience is essential.
  • Proficient in Microsoft Office, Outlook, and internet research.
  • Working knowledge of Quality Management Systems and the ability to create and enhance systems.
  • Experience in implementing technical testing in production settings.
  • General knowledge of printing and converting technologies is preferred.
  • Willingness to travel for training and site visits.
  • Possession of a valid passport and ability to travel domestically and internationally.
  • Willingness to work overtime as needed.
  • Visual Color Discrimination, with the ability to identify and differentiate between colors and shades.

Working Environment

  • Office and manufacturing settings across multiple locations.
  • Travel to airports, hotels, and meeting venues may be required.

Graphic Packaging is an Equal Opportunity Employer. We are dedicated to inclusive, barrier-free recruitment and selection processes. We are happy to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation at any time, please inform Human Resources.