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Store Operations Manager
2 months ago
We are seeking a highly skilled and experienced Store Operations Manager to join our team at TJX Canada – Winners, Marshalls, HomeSense. As a Store Operations Manager, you will be responsible for leading the store team to achieve sales results, controlling expenses, and reducing shrink and damage.
Key Responsibilities- Store Profitability: Direct accountability for improving overall store profit, delivering sales results, controlling expenses, and reducing shrink and damage by managing store operations including merchandising and presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping and receiving.
- Associate Development: Direct accountability for recruitment, training, and Associate development, performance, and acts as a role model on delivering positive Associate and customer experience in Store.
- Program Execution: Responsible for ensuring TJX Canada programs, procedures, and policies are communicated, adhered to/executed, to reduce risk and expenses, by reviewing Store reports, conducting store walkthroughs, audits, and establishing program meetings with Associates.
- Succession Planning: Provides input on succession plans to meet future needs; includes ensuring each Associate has a development plan that supports their growth and career aspirations.
- Store Initiatives: Develop and communicate action plans to Store teams identifying upcoming projects, targets, priorities, company initiatives, events, promotions, or any other store initiatives that require future planning; review changes to merchandising and inventory guidelines and execute changes to Store floor plans as needed.
- Market Analysis: Identify and develop recommendations for District Manager and Business Development teams on merchandise mix, inventory levels, customer demographics when sales have been impacted due to cannibalization, market, or competition changes; report on competition analysis (merchandise pricing, presentation, customer service, etc.).
- Education: Post-secondary education is preferred; minimum high school education required.
- Experience: Minimum 5 years management experience in Retail including but not limited to operations, customer service, merchandising, people management, health and safety, and loss prevention.
- Skills: Demonstrated management and leadership skills with the ability to act as a collaborative partner and positively influence management and staff to act in the best interest of the Company by providing advice, feedback, and guidance to resolve problems.
- Problem-Solving and Customer Service: Strong problem-solving and customer service skills with the ability to make decisions quickly and prioritize activities and resources in a fast-paced, changing store environment.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering, and coaching.
