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Zendesk stands at the forefront of customer service software, dedicated to transforming the often chaotic landscape of customer interactions. With a vast network of engagements supporting brands globally, Zendesk is committed to providing enriching experiences for its workforce. By embracing a hybrid work model, Zendesk fosters collaboration among team members both in-office and remotely, ensuring flexibility and connectivity.
Position: Senior Solutions ConsultantKey Responsibilities- Over 5 years of expertise in marketing Mid Market/Enterprise software solutions.
- Proficient in aligning RFI/RFP specifications with software offerings.
- Exceptional communication, presentation, and persuasive abilities.
- Experience in defining and executing customer pilots and Proofs of Concept.
- Familiarity with web technologies and scripting languages, including HTML, CSS, and JavaScript.
- Strong analytical skills and capability in solution definition.
- Background in customer service software, IT service management, data analytics, business intelligence, and workforce engagement solutions.
- Enthusiasm for building strong interpersonal connections.
- A Bachelor’s degree is mandatory; a graduate degree is advantageous.
- Openness to travel as required.
- Experience in Contact Center environments.
- Specialized knowledge in specific industries (e.g., Retail, Financial Services).
- Consulting background in deploying enterprise software solutions.
- Understanding of Artificial Intelligence technologies.
In the role of Senior Solutions Consultant at Zendesk, you will be instrumental in enhancing customer satisfaction by demonstrating the technical advantages and business impact of our offerings. Collaborating closely with Sales, Marketing, and Product teams, you will act as the technical bridge between sales personnel and prospective clients. If you possess a sales-oriented mindset combined with technical acumen and a proven history of engaging with executives, we encourage you to explore this opportunity.
