Head of Courier Operations Manager

1 month ago

Winnipeg, Manitoba, Canada Takeaway Full time
About the Role

We are seeking a highly skilled and experienced Head of Courier Operations to join our team. As a key member of our Global Operations team, you will be responsible for managing courier logistics and operational capacity for our Canadian market and international partners.

The ideal candidate will have a strong background in operations management, with experience in leading teams and driving process improvements. You will be responsible for ensuring the continued performance goals of the Courier Operations Team and the tactical execution of Courier Operations' strategic goals.

Key Responsibilities
  • Develop and implement standardized processes for international courier operations, with a focus on process improvements and data-driven decision making.
  • Ensure top-tier support for couriers through in-house teams and external partners, driving a culture of continuous improvement.
  • Participate in medium-term and long-term planning to align team and external partner capabilities with the company's expansion and growth strategy.
  • Achieve CPO and Service Level (SVL) goals across all support channels.
  • Be available during peak business times to address demand.
  • Travel internationally to external partner locations to ensure on-site management and foster strong working relationships.
  • Provide support and leadership to courier operations managers and their teams.
  • Facilitate communication between managers in all Delco countries and feed relevant information to the Director of Courier Operations and other stakeholders.
  • Provide motivation and innovative solutions to facilitate the continued growth of the company and the team.
  • Be on the front lines with the team, handling day-to-day operational challenges in a fast-paced, changing environment.
  • Know BU's KPIs inside and out and influence positive outcomes that show improvement.
  • Relentless focus on adding value to your BU's stakeholders, with thoughtful consideration to other stakeholders and BUs.
  • Facilitate the development of great leaders.
Requirements
  • Experience in leading managers and creating high-performing teams.
  • Experience in six sigma, lean manufacturing, or another process improvement methodology and/or project management.
  • Experience working with Workforce Management (WFM) and planning/forecasting teams.
  • Has led both in-person, hybrid, and fully virtual/remote teams of varying sizes.
  • Has led large-scale/cross-functional projects.
  • Is analytical and data-driven.
  • Is well-versed in Gsuite, including Google Sheets, Google Docs, and Presentations.
  • Strong communicator - both written and verbal.
  • Is extremely organized and understands the benefits of process and document controls.
  • Has a great attitude and is a proven self-starter.
  • Is able to work through challenges.
  • Thrives in a rapidly changing environment.
  • Lives the G.R.E.A.T. values of JustEat - Takeaway | SkipTheDishes.
What We Offer

We offer a dynamic and inclusive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our customers and communities.

We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard, and respected.

We are an Equal Opportunity employer and welcome applications from all qualified candidates.

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