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Senior Enablement Specialist
2 months ago
About the Role
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact
Our global Renewals teams are responsible for retention and growth of off-cloud and cloud contracts, and their ability to onboard effectively and keep performing at peak levels is critical to our success. We are modernizing and streamlining our Renewals Enablement program to ensure our Renewals teams possess the skills, knowledge, and expertise, to shorten ramp time and increase productivity, no matter their location.
Key Responsibilities
- Support the implementation of a renewals enablement strategy for onboarding and ongoing development using relevant, impactful, and on-the-job learning experience
- Participate in program curriculum design, development, and delivery of the training program (for multiple business units) to improve global renewals organization skills and abilities, considering multi-generational talent and the modern learner
- Facilitate, deliver, and track sales training programs that support Renewals enablement initiatives using a variety of modalities and tools
- Support the continuous improvement and engagement of our training resources to ensure knowledge gaps are closed, and the desired business results are realized
- Support workplace performance, coaching, mentoring, and enabling social and collaborative learning experiences
- Collaborate with the broader renewals organization and learning community to develop, update, and revise training resources using innovative techniques to achieve strategic initiatives
Requirements
- 2+ years of experience in instructional design, development, or adult learning
- 2-5 years of experience in Enablement, software industry, sales, or renewal contract background preferred
- Experience using eLearning tools such as Articulate and Camtasia required
- Excellent written, oral, presentation, and communication skills
- Experience in training design and development across multiple modalities, i.e., eLearning, instructor-led, blended, job aids, and more, and can manage simultaneous projects to established deadlines
- Highly organized and detail-oriented bringing a continuous improvement mindset to everyday tasks
- Demonstrates professionalism, diplomacy, and versatility
- Self-starter that can work autonomously, yet understands the value and power of a team and can work collaboratively and creatively in a fast-paced, agile environment
- Demonstrates knowledge and understanding of learning principles, industry design standards, and modern learning best practices for the continual development of learners. Certifications in adult learning and/or instructional design - is a plus
- Technical aptitude to quickly learn new skills and development tools
- Highly proficient in the MS Office Suite
About OpenText
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
