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Customer Support Team Leader

3 months ago

Golden Horseshoe, Canada Employment and Social Development Canada Full time

Company: Employment and Social Development Canada

Position Overview

We are seeking a dedicated individual to oversee our customer service operations. The ideal candidate will have a minimum of 7 months of relevant experience in a supervisory role.

Job Details
  • Location: On-site position
  • Salary: $28.40 per hour
  • Employment Type: Permanent, Full-time
Key Responsibilities
  • Recruit and train new staff members or coordinate training sessions.
  • Address and resolve customer inquiries, complaints, and supply issues.
  • Supervise and coordinate the activities of team members.
  • Manage payroll processes effectively.
  • Conduct performance evaluations for staff.
  • Oversee both office and volunteer personnel.
Work Environment

The role is situated in a fast-paced environment, requiring strong organizational skills and the ability to work collaboratively within a team.

Candidate Eligibility

Applications are welcomed from:

  • Canadian citizens and permanent or temporary residents.
  • Other candidates with or without a valid Canadian work permit.
Additional Information

This position is crucial for maintaining high standards of customer service and operational efficiency within the organization.