Customer Service Representative

4 weeks ago


New Minas, Nova Scotia, Canada Bruce Automotive Group Full time
Customer Service Agent

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our products and services
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • Secondary (high) school graduation certificate
  • Will train
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
What We Offer
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Bonus
  • Group insurance benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Tax-Free Savings Account (TFSA)
  • Free parking available
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Travel insurance
  • Wellness program
  • Permanent position
  • English language
  • 42.5 hours per week


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