IT Specialist

1 week ago

Vald'Or, Quebec, Canada Procon Mining & Tunnelling Ltd. Full time
Job Summary

Procon Mining & Tunnelling Ltd. is seeking an experienced IT Specialist to join our team. This role is a critical position within our Information Technology (IT) department and will contribute to the management of our company's IT infrastructure.

Key Responsibilities
  • Provide level 1 and 2 support for operating systems, software, hardware, mobile devices, and networks
  • Create images and perform backups as needed on laptops and workstations
  • Maintain and support internal and third-party software, and escalate issues to vendors when necessary
  • Develop and deploy technologies to automate maintenance, security, and deployment processes for workstations and mobile devices
  • Conduct research and resolve issues within the scope of responsibility
  • Create or update technical support documentation
  • Modify and improve procedures as needed
  • Provide on-site and remote support
  • Occasionally manage special projects
Requirements
  • Bilingualism (French and English) is required for this position
  • Minimum 3 years of experience in a similar role
  • Diploma or degree in Computer Science or related field
  • Knowledge of the following:
    • Windows 10 & 11, Windows Servers 2016 or 2019
    • Active Directory and O365. Experience with Microsoft 365 Admin Center is an asset
    • Networking: support and troubleshooting
    • Multi-function printers
    • IOS and Android
    • ITIL v4 Foundation, A+, Network+, or Sec+ certifications are an asset
    • Excellent verbal and written communication skills
    • Pertinent documentation and customer service skills
    • Attention to detail and ability to manage priorities, time, and deadlines, multitasking in a constantly evolving environment
    • Motivation to work in a team and skills and ability to manage changing priorities
    • Exemplary punctuality and attendance
    • Ability to travel
    • Flexible work schedule and ability to work long hours when necessary
    • Background checks will be required for this position
    • We encourage Indigenous candidates to apply
What We Offer

Procon Mining & Tunnelling Ltd. offers competitive benefits, a group RRSP, vacation time, a comprehensive package of group insurance, and an employee and family assistance program.

If our values resonate with you and you're interested in this opportunity, please visit our careers page to apply.

*Only candidates authorized to work in Canada will be considered.