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Customer Care Specialist

3 months ago

Victoria, British Columbia, Canada Access Information Management Full time

About Access Information Management

Become a part of Access Information Management, a premier provider of records and information management solutions globally. We assist organizations in effectively overseeing their essential business data through a variety of services, including offsite storage, document scanning, digital transformation, and secure disposal services.

At Access, we are committed to surpassing client expectations and are focused on enhancing information management practices on an international level.

Role Overview: Client Support Associate

In the role of Client Support Associate at Access, you will be instrumental in providing outstanding customer service and fostering positive client interactions. Your key responsibilities will include:

  • Addressing customer inquiries and offering effective solutions
  • Generating work orders and relaying updates to the operations team
  • Managing cases and work orders within Salesforce
  • Conducting database research to maintain accurate client information
  • Completing additional assigned tasks as required

Qualifications

  • At least six months of experience in customer service
  • Familiarity with various software applications
  • Strong communication abilities
  • High school diploma or equivalent

Why Choose Access?

  • Competitive hourly compensation
  • Comprehensive benefits package
  • Retirement plan with company contribution
  • Opportunities for training and professional development
  • Remote work flexibility