Licensed Optician

2 months ago

Cobourg, Ontario, Canada EssilorLuxottica Full time

About the Role

The Licensed Optician is a key member of our team, responsible for delivering exceptional customer experiences and fostering customer retention. This role requires a strong focus on sales, customer service, and teamwork.

Key Responsibilities

  • Drive profitable store sales by fostering a retail selling culture and utilizing effective sales skills.
  • Develop professional business relationships with other associates and doctors.
  • Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, including:
    • Utilizing optical prescription, evaluating prescription in conjunction with customer's visual requirements.
    • Asking lifestyle questions to determine customer's vision needs.
    • Recommending specific lenses, lens coatings, and frames to suit customer needs.
    • Assisting customers in the selection of frames and coordinating frames with optical measurements and prescription.
    • Conducting measurements of bridge and eyesize, temple length, vertex distance, pupilary distance, and optical centers using appropriate tools.
    • Troubleshooting vision issues confidently and bringing to resolution for customer satisfaction.
    • Aiding in training of new associates to help them understand frame and lens selection.
  • Assists with ensuring each store is effectively merchandised and presented according to Planogram and other Company standards.
  • Ensures high quality through accurate measurements, correct pricing, POS entry, and realistic delivery time quotes.
  • Maximizes Managed Vision Care relationships and sales opportunities.
  • Assists with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives, and company standards for signage and promotions.

Requirements

  • High School Diploma or equivalent.
  • State licensure or certification by a nationally-recognized opticianary association as an optician.
  • Experience and results with a retail or customer service establishment.
  • Ability to sell through use of sales skills and accountability for sales results.
  • Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
  • Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships.
  • Success in store merchandising and attention to detail.
  • Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

Preferred Qualifications

  • Bachelor degree or equivalent experience in retail operations.
  • 3+ years of experience.
  • Experience with personal computers.

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