Support Engineer

1 month ago

Ottawa, Ontario, Canada Nebius Full time

About Nebius AI

Nebius AI is a cutting-edge cloud platform that provides high-end training optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multinode training.

Our Data Center

Nebius AI owns a data center in Finland, built from the ground up by our R&D team, showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list November 2023).

Our Team

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud, from hardware to UI, to be built in-house, distinctly differentiating Nebius AI from the majority of specialized clouds.

The Role

We are looking for a Support Engineer to help external users and colleagues navigate through challenges related to using Nebius AI. You will be accountable for the performance of cloud services and instrumental in identifying service weaknesses, vulnerabilities, and areas for improvement.

Responsibilities

  • Diagnose performance for cloud systems and networks
  • Troubleshoot user networks and databases (PostgreSQL, GP, CH)
  • Help clients configure and branch managed K8s clusters
  • Consult on cloud API usage, resource expenditures, and payment
  • Update customers on new cloud services and act as a liaison between the user and the service
  • Update the knowledge base
  • Help internal services liaise with Nebius Support and inform users about incidents

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