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User Experience Designer

2 months ago

Montreal, Quebec, Canada Intact Financial Corporation Full time

About the Role

We are seeking a talented User Experience Designer to join our Enterprise UX team at Intact Financial Corporation. As a UX Designer, you will play a key role in shaping the customer experience for millions of Canadians.

Key Responsibilities

  • Develop UX artifacts such as wireframes, sketches, components, service blueprints, and customer journeys to create a shared understanding of the experience across all lines of business.
  • Conduct client and stakeholder interviews, focus groups, usability tests, and diary studies to gather insights and inform design decisions.
  • Collaborate with UX analysts to translate research insights into actionable design solutions.
  • Design and facilitate co-creation workshops to engage stakeholders and customers in designing customer-centric processes and systems.
  • Develop reports to communicate ideas to peers and executives.
  • Develop working prototypes in collaboration with UX analysts to test and validate solutions for refinement.
  • Collaborate with product owners and business analysts to support the roll-out of initiatives through experimentation, testing, and refinement based on learnings.
  • Advocate for customer-centricity throughout the organization.

Requirements

  • At least 4 years of working experience as a UX designer, UI designer, or system designer in a large organization or complex environment (SAAS, internal tools, etc.).
  • A team player who thrives in a collaborative environment and can provide and receive constructive feedback.
  • Experience working with a Design System & Figma.
  • Ability to handle multiple projects.
  • Proactive, curious, and comfortable working within a self-directed culture and navigating ambiguity.
  • A patient listener, effective communicator, engaging presenter, and compelling storyteller.
  • Portfolio that showcases your design process and how you communicate design solutions.
  • Work expertise in usability, user-centered design, and design thinking practices.
  • Bilingualism (French/English).
  • No Canadian work experience required, but must be eligible to work in Canada.
  • Strong visualization skills to communicate design ideas.
  • Expertise in accessibility, user-centered design, and design thinking practices.
  • Experience with reporting tools (Analytics, Power BI, etc.).

What We Offer

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.