Head of Internal Communications

4 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:
Four Seasons is committed to fostering a culture where individuals strive for personal and professional growth while treating one another with the utmost respect. Our global team collaborates to deliver extraordinary experiences for our guests, residents, and partners by adhering to luxury standards and genuine care. We believe that cultivating a robust employee experience and a positive company culture empowers our team to provide exceptional guest services.

About the Company:
Four Seasons Hotels and Resorts is a prestigious luxury hotel management organization with a portfolio exceeding 120 hotels and resorts and 50 private residences across 47 countries globally. Our core values emphasize support for cancer research and the promotion of diversity, inclusion, equality, and a sense of belonging throughout our properties and corporate offices.

Position Overview: Head of Internal Communications

The Head of Internal Communications position offers an exciting opportunity for a seasoned professional in internal communications to support the workforce of a leading luxury hospitality brand. Located in the vibrant environment of Four Seasons' global headquarters, this role is integral to the Internal Communications team.

As a pivotal member of the Internal Communications team, the Head will spearhead the formulation and implementation of internal communication strategies that inspire employees to excel and align with the organization's strategic vision. Responsibilities include overseeing internal content, communication channels, and global standards while leading initiatives to enhance employee engagement and foster community.

Key Responsibilities:

  • Strategic Communication Planning
  • Team Communication for Properties
  • Management of Internal Content and Channels
  • Performance Evaluation and Measurement
  • Workplace Transformation Initiatives
  • Corporate Communications
  • Crisis Management Communications
  • Additional duties as assigned (flexible hours may be necessary)

Qualifications:

  • Bachelor's degree in Communications, Public Relations, Journalism, or a related discipline
  • A minimum of 10 years' experience in corporate/internal communications, including at least 3 years in a leadership capacity
  • Experience in global organizations with field personnel is advantageous
  • Proficiency in digital communication platforms and analytics tools
  • Exceptional writing skills with the ability to craft compelling narratives
  • Capability to simplify complex information for diverse audiences
  • Collaborative, adaptable, innovative, and empathetic approach
  • High emotional intelligence and a commitment to confidentiality

Desired Skills/Attributes:

  • Strategic thinker with strong planning capabilities
  • Able to motivate action through engaging storytelling
  • Proficient in communication across various regions
  • Adaptable and creative problem-solver
  • Emotionally intelligent and collaborative
  • Empathetic leader with a team-oriented mindset

This role supports a hybrid working model, allowing for a blend of in-office and remote work. Four Seasons is dedicated to providing employment accommodations and ensuring accessibility for all individuals.

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