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Counsellor for Newcomer Immigrants

2 months ago


Old Toronto, Ontario, Canada COSTI Immigrant Services Full time
Counsellor for Newcomer Immigrants

COSTI Immigrant Services is seeking a skilled Counsellor to provide settlement support to newcomer immigrants, refugees, and asylum seekers. As a Counsellor, you will play a vital role in helping clients navigate the settlement process and achieve their goals.

Key Responsibilities:
  • Conduct intake and assessment of clients' needs, barriers, and assets to develop a personalized settlement plan.
  • Provide case management services, including information, referral, documentation, crisis intervention, and follow-up support.
  • Refer clients to community and social service agencies for additional support.
  • Liaise with government agencies, community groups, and educational institutions to ensure clients receive comprehensive support.
  • Maintain accurate administrative records and prepare reports using COSTI and ICARE databases.
  • Work flexible hours, including evenings and weekends, to meet clients' needs.
Requirements:
  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • Minimum of one year of experience in providing settlement counselling.
  • Strong knowledge of settlement issues facing refugees, refugee claimants, and new immigrants.
  • Ability to communicate in Farsi; additional languages considered an asset.
  • Experience with virtual platforms, such as Zoom and Microsoft Teams.
  • Strong customer service skills and ability to liaise with community organizations.
  • Sound knowledge of Internet, Email, and MS Office in a Windows environment.
  • Good written and oral communication skills in English.
  • Must be fully vaccinated against COVID-19.

COSTI encourages applications from individuals reflecting the diversity of our community. We are committed to fair and accessible employment practices and will make reasonable efforts to accommodate people with disabilities during the recruitment and assessment processes.