Customer Service Representative
1 month ago
About the Role
The Motivator is a critical role in the success of our GoodLife Fitness Clubs. As a front desk expert, you will be responsible for creating a welcoming environment that helps Members achieve their fitness goals. Your primary focus will be on providing exceptional customer service, ensuring a positive and engaging experience for all Members and Potential Members.
Key Responsibilities
- Provide a warm and welcoming greeting to every Member and Potential Member.
- Check Members in for their workouts and assist Potential Members with their inquiries.
- Handle incoming calls efficiently, answering the phone within three rings and taking messages or booking appointments.
- Assist Members with questions about the FitFix and Cardio machines.
- Possess in-depth knowledge of Memberships and Club services, and be able to sell these products when opportunities arise.
- Resolve Member issues or concerns in a courteous and professional manner.
- Provide Fit-Fix Starter sessions for new and current Members.
- Complete Club runs and cleaning tasks to maintain cleanliness standards.
- Complete any other tasks required to provide an exceptional experience for Members and guests.
Requirements
- CPR-A & AED Certification
- Must be Smart Tan certified within 3 months of employment
- Interpersonal Savvy: Relates well to all kinds of people and builds constructive relationships.
- Customer Focus: Dedicated to meeting the expectations of internal and external customers.
- Team Contribution: Always helpful to the rest of the team.
- Approachability: Easy to approach and talk to, with excellent communication skills.
- Knowledge of the fitness industry
- Previous customer service and sales experience an asset
What We Offer
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- A fun and energetic atmosphere to come to every day
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