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Kitchen Design Specialist

2 months ago

Prince Albert, Saskatchewan, Canada Rona Full time
{"title": "Sales Specialist, Kitchen Design", "description": "About the Role

We are seeking a highly skilled Sales Specialist, Kitchen Design to join our team at RONA. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Assist customers with their information/product requirements
  • Identify and qualify customer requirements through effective questioning and listening techniques
  • Provide information on suggested products and alternatives, explaining features and benefits and providing application advice as required
  • Book appointments with customers for one-on-one consultations
  • Operate computers to layout and design kitchens/baths as per customer direction using the 20/20 Kitchen design software
  • Source product for customers and prepare special orders, confirm specifications and contacts Special Order Purchaser and/or supplier to establish and confirm price and available delivery date
  • Maintain assigned section by ensuring the area is merchandised with current product labels and info
  • Keep up with current flyers and promotional events
  • Provide information and locate promotional products for customers as required
  • Resolve customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction
Requirements
  • In-depth knowledge of kitchen and bath products carried in store, a good understanding of what is available, and the positioning of our competitors
  • Ability to operate 20/20 Kitchen Design software program
  • Above average selling skills and a commitment to providing excellent customer service
  • Good organization and administrative skills to keep track of schedules and to follow up on "orders in progress"
About RONA

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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